112
National emergency number — police, fire, ambulance and flood rescue
Before a flood
- Know your area's flood risk and the location of the nearest higher ground or shelter
- Prepare an emergency kit: torch, radio, power bank, drinking water (3 days), dry food, medicines, first aid, documents in a waterproof bag
- Keep 112 and your district control room number saved and written on paper
- Charge phones whenever heavy rain is forecast; keep a charged power bank
- If you live near a river, stream or low-lying area, be ready to move early — do not wait for water to arrive
During a flood
- Never walk or drive through floodwater — six inches of moving water can knock an adult down; two feet can float a car
- Avoid swollen rivers, drains, culverts and bridges; most flood deaths happen near them
- Stay away from electricity poles, transformers and fallen wires — electrocution is a leading flood hazard
- Do not use lifts in waterlogged buildings; use stairs
- If water enters your home, switch off the main electricity and move to the highest floor or roof, and call 112
- Follow district administration advisories and evacuation orders without delay
- Keep children away from floodwater — open drains and sharp debris are hidden underwater
After a flood
- Return home only when authorities say it is safe
- Do not drink floodwater or use it for cooking — boil drinking water; water-borne diseases (cholera, typhoid, leptospirosis) spike after floods
- Do not touch electrical appliances that were submerged until an electrician checks them
- Discard food and medicines that came into contact with floodwater
- Disinfect floors and utensils; watch for snakes and insects that move into dry homes
- Report unsafe structures, open drains and damaged roads to your ward office or district administration
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